As Chief Customer and Partner Officer, Lara Caimi leads the Customer and Partner organization for ServiceNow. Lara took this new role in July 2020, after serving as ServiceNow’s Chief Strategy Officer since joining the company in December 2017. Lara’s organization—which includes customer outcomes, customer experience, alliances and channel ecosystem, and our training & certification organization—provide our partners and customers with best-in-class guidance and capabilities to drive successful digital transformations and realize quick time-to-value. Before joining ServiceNow, Lara was a partner at Bain & Company, where she worked for 17 years. While at Bain, Lara advised technology companies on topics of growth strategy, go-to-market strategy, and M&A. Lara is a member of FirstBoard.io, whose mission is to increase female representation on corporate boards and at the highest level of corporate governance and management. Lara holds a bachelor’s degree in economics and English literature from St. Olaf College, a MIB from the University of Sydney as a Fulbright Scholar, and a MBA from Harvard Business School.